Month March 2008

At the ATM Machine

A new sign in the Bank Lobby reads: ‘Please note that this Bank is installing new Drive-through ATM machines enabling customers to withdraw cash without leaving their vehicles. Customers using this new facility are requested to use the procedures outlined…

We’re being reFCQed

The past week I have followed a rather standard routine. A sample process flow for a day is given below… note for sake of readability it has been shown as a single flow, however it is a vicious cycle. Today…

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