Sify: The Crappiest ISP in India
If you search through the WWW, you will find a lot of reports on Sify Broadband; With a lot more curses than praises.
I always thought my earlier ISP viz. my local cable guy 5starmetro was bad. I shifted to Sify with the hope of a better internet connection. Well, I still live in hope:O
Well, let me go on with my story.
The Informer:
Last Tuesday, March 1, 2005 just as I was getting ready to leave office, I got a call on my cell informing me that if I consume for that 150Mb on my unlimited connection, a day will be deducted from my account. I find this entirely absurd because I found out I got a daily limit on my unlimited connection:O
I made a big deal about it and the informer (I will call him that since that is what he kept claiming to be) asked me to call up their Customer Care (which is indeed as crappy as the ISP itself). Their favorite dialog:
Sir, I have informed our Technical team. They are looking into it.
Inconsistencies in Sify::O
Though it was 5.55pm, I called up their Customer Care (which is based in Chennai) and after remaining on hold for a good ten minutes was finally patched through to their Customer Care Executive, a chap named Kuldeep Singh. He conveniently informed me that the limit stays and even contradicted Mr. Informer about my account balance being refunded or moved to another plan.
Poor guy – because what he said pissed me off to really no end. I went on yelling and screaming (just short of actually abusing him), until finally I told him that he was absolutely useless and could really be no solution to my problem and asked him to transfer me to a superior. Despite his insisting about his superior being unable to help, my continuous barging finally forced him to do the transfer.
Yet another inconsitency:
I was transferred to the floor incharge Charles Moses, who to my surprise informed me that I was wrongly informed about the limit. It is only on new accounts and not on my old account.
My account happens to be a 32+ account which has long been discontinued!
Well, I was relieved, but still rather irritated at yet another inconsistency. It was already 6.30pm and I had to go for the prayer meeting, I let the matter rest there.
But now, I am seriously considering shifting to an hourly plan which will bring them lesser revenue, ensure I spend lesser time on the internet and which shall be my buffer until hopefully in the near future a decent ISP comes into my area!
Here are some good links which support my view on Sify. Find me some which are contrary to them!
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welcome to the club mate.
plus theve even shut down torrents & emule , that suxx more, ive told every1 i know to call em up . u , lroy , the little kid who lives down the lane everyone, still sify moFos ., suXx
I also get very bed exp. from them. Mr. kuldip same guy & entirely staff is nowhere to help their customer. Pl. send me yor email so i send my complain email to you which never repleid to me.
Spent the better part of the past month calling up Sify, and their local bussiness partner about extremely erratic connections. Could not log on most of the time, the few times I could got a very bad speed. The blame game went on between the partners all the while.
I ended up with 3 seperate complaint numbers, 10 times as many assurances, one of which was a promise that I would be compensated by extending my account validity.
Well, the problem was eventually located to a wrongly configured switch. (in fact, a non-manageable switch was used where a manageable one should have been-this is as per the Sify engineer himself, who would of corse not go on record with that admission now)
The day prior to my account expiring, seeing no extendiond in the validity, I call up Sify to get a new surprise. Since I could log on sporadically during the period in question (spread over about 8 days), I was *not* eligible for any compensation, thank you very much.
The person who had made the promise, refused to come on the line (a cheerful gent called Mr. Kalyan).
I pointed out that I pay for an always on connection. The clown who was now on the call was very clear about the issue; if your session details show *any* activity for the period under question, God help you; you are deemed to have been enjoying excellent service.
I hope folks reading this understand that the monetary gain behind getting the extended validity was minimal, and not the issue at all. But had they done it, it would have indicated that they cared about their customers. And more importantly, that they were folks who valued their word and kept it.
The bottom line: use Sify only if there is ABSOLUTELY no alternate available.
A Dhuru
Hello
I am based in Bhubaneswar
I have taken a broadband 24hr connection from an ISP called SKYVIEW
They are shutting down my services everynight besides my emails to all key persons in that organisation , i have no response from them
I have enclosed a copy of emails below
regards
Sumeet Singh
———- Forwarded message ———-
From:
- Hide quoted text -
Date: Jul 11, 2006 10:54 PM
Subject: Re: Does sky view cheat customers like this ?
To: directors.office@ortelcom.com, cto@ortelcom.com, bprath@ortelcom.com, akbehera@ortelcom.com, crnayak@ortelcom.com, mkpatra@ortelcom.com, “headcustomercare@ortelcom.com”
- Hide quoted text -
Hello
This is my second email . I see that none of the persons in your organisation had the courage to reply to my previuos email, which proves how beautifully you people are running a fraud organisation in the name of SKYVIEW
Tonight as usual i am disconnected and your customer care people have been equally un co-operative.
I am surrendering my connection from hence forth and i promise you people to not sit idle bieng cheated like this.
regards
Sumeet Singh
On 7/10/06, wrote:
Hello
I am a customer 1021 of the cyber plan scheme. This connection is taken for office purpose and the key expectation is round the hrs service specially in night. I have taken this connection for about 3 yrs now
Now since 5th july 2006 we have been regulary logging complains and our internet is going down every night at around 9:30 & comes back again in the morning.When we phone your people at night we get the regular excuse that thier are no one at night to work on this.
Today on the 10th july our service was completely flucatuating through out the day. Besides spending time & money on numerous phone calls to your customer care number there was no rectification action taken from your side. I had personally visited your premises and was assured of service restoration on restarting the modem ( around 6:45 pm ). On coming back to office and restarting the modem for about 20 times , nothing changed and i was still offline. I tried to talk to customer care executives and holding on the phone lines for about 12 minutes from my mobile i was still getting the recorded music in loops.
I have all the rights to information as to what is going wrong and when it will be corrected. But i see your attitude seems to be like mafia guys who dont care for any body at all.
If i am not replied with a written committment within 24hr as to when this problem will be resolved , i will be happy to surrender my connection and initiate necessary damage and expenses claim on your organisation.
I pay around Rs100 per day and your organisation cannot cheat me like this
Hope if you people are really serious to continue this venture, you would take up necessary corrective actions and improve your service.
Running away with excuses and ignoring customers using your pre-recorded messages wont keep you very long in business
Best Regards,
Sumeet Singh Thakur