Archive for March, 2008


A new sign in the Bank Lobby reads:
‘Please note that this Bank is installing new Drive-through ATM machines enabling customers to withdraw cash without leaving their vehicles.
Customers using this new facility are requested to use the procedures outlined below when accessing their accounts.
After months of careful research, MALE & FEMALE Procedures have [...]


The past week I have followed a rather standard routine.
A sample process flow for a day is given below… note for sake of readability it has been shown as a single flow, however it is a vicious cycle.

Today was the reFCQ for Six Sigma. We were surprised to find a 45minute theory paper given for [...]